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Auto Cleaner Flips or does Wheelies

The water level in the pool is the most common cause of this. When the water level is too high, the water line is close to the coping, so when the cleaner starts to climb the wall, it hits the coping and flips on its back. This is very bad for the motor. The motor needs to be kept cool, so when outside the water, the motor can burn out within one hour or even minutes if it’s very hot outside.

Too much air in the unit can also cause this. When the cleaner is first used, the customer often forgets t remove all the air in the unit before starting it up. This causes the unit to hover. A hovering unit can look like it’s cleaning, but it’s not. To remove the air, you can hold the unit under water and shake it left to right, up and down. Air bubbles should raise to the surface. Then watch for the unit to touch the pool floor.

If the motor is weak or turning slowly, the motor may need to be replaced.

Premature Motor Burn Out

Overheating is the most common cause. Beach entry pools should use an auto cleaner with a sensor that detects any zero-depth water level and prevents cleaner from leaving the water.

Unit Won’t Climb Walls

This can happen if the water is too cold. The water of the pool needs to be 60 degrees Fahrenheit to work properly.

Water can get into the handle and cause the machine to lift its brushes from the wall, losing the suction. Customers can try to put the handle at an angle to remove the water so the machine can climb.

The pump motor or propeller can also cause this problem and may need to be replaced. If this is the case, the unit may also shut down early.

Unit Won’t Lay Flat on the Pool

The most common cause of this is the polyvinyl alcohol brushes have not absorbed the water. To fix, let the cleaner sit in the pool for at least 30 minutes or until the brushed are soft.

Whether you live in Woodstock or down in Cortlandt Manor or anywhere in between, we are here to help. Just give us a call at 845-677-7665.